At Novira Collections, we strive to ensure your complete satisfaction with every purchase. If you are not entirely happy with your order, we are here to help.
Return and Refund Eligibility:
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You may request a refund or exchange within 30 days of receiving your order.
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To be eligible, the item must be unused, in the same condition as received, and in its original packaging.
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Customized or personalized items are not eligible for returns unless they arrive damaged or defective.
How to Request a Refund:
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Contact us at noviracollections@gmail.com with your order number and a description of the issue.
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Our customer service team will guide you through the return process.
Refund Process:
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Once we receive and inspect the returned item, we will notify you about the approval or rejection of your refund.
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If approved, your refund will be processed to the original payment method within 7-10 business days.
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Shipping costs are non-refundable, and you are responsible for return shipping unless the item was defective or incorrect.
Damaged or Defective Items:
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Please notify us immediately if you receive a damaged or defective product.
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We will offer a replacement, repair, or full refund depending on the situation.
Thank you for shopping with Novira Collections. We value your trust and aim to provide a seamless and transparent shopping experience.