At Novira Collections, we strive to ensure your complete satisfaction with every purchase. If you are not entirely happy with your order, we are here to help.

Return and Refund Eligibility:

• You may request a refund or exchange within 30 days of receiving your order.

• To be eligible, the item must be unused, in the same condition as received, and in its original packaging.

• Customized or personalized items are not eligible for returns unless they arrive damaged or defective.

How to Request a Refund:

• Contact us at noviracollections@gmail.com with your order number and a description of the issue.

• Our customer service team will guide you through the return process.

Refund Process:

• Once we receive and inspect the returned item, we will notify you about the approval or rejection of your refund.

• If approved, your refund will be processed to the original payment method within 7-10 business days.

• Shipping costs are non-refundable, and you are responsible for return shipping unless the item was defective or incorrect.

Damaged or Defective Items:

• Please notify us immediately if you receive a damaged or defective product.

• We will offer a replacement, repair, or full refund depending on the situation.

Thank you for shopping with Novira Collections. We value your trust and aim to provide a seamless and transparent shopping experience.